Thank you for visiting www.ElegantImportFabrics.com. Please read our Return & Exchange policy below. If you have any questions, feel free to email us at firstname.lastname@example.org, or call us at (213) 622-6294.
What is the return policy?
We have in stock tons of different colors and types of fabrics, and we understand that it's frustrating when you receive something that looks entirely different from the image on the computer screen. For this reason, we encourage you to order Swatches (free shipping) before making any purchase.
We cannot guarantee that the color of the image of the fabric on your monitor will look the same as the actual fabric color. No returns or exchanges will be honored due to color discrepancies. If you're unsure about the color of the fabric, please order Swatches so that you may verify that the color is indeed what you need.
If you receive a defective or damaged product, please let us know within 7 days of receipt of order. We will not honor claims on used, cut, dirty, burned, or in an otherwise altered condition of the item. No refunds or exchanges will be honored for custom orders.
We strongly believe in the quality of our products and we stand behind it every step of the way. To this end, we will accommodate reasonable requests, unless the item has been altered as stated above. All returns/claims must be accompanied with a copy of the original invoice (the email receipt we send you when you finish your purchase).
All refused shipments and/or incorrect Shipping Addresses will result in a 15% restocking or reshipping charge plus freight costs incurred. Charges will be added to reshipments of future orders.
Special and/or custom orders cannot be returned nor exchanged.
When will my order be shipped?
All orders will be processed the next business day from the Order Date and will be shipped according to availability. We will do our best to manage our online inventory as accurately as possible and note when items are Out-of-Stock. However, sometimes due to high order volume, certain items may not be readily available even though you placed an order. These items will be shipped immediately upon re-stock.
How much do you charge for shipping?
Shipping charges will be according to weight of package.
We boast the fastest and most convenient shipping in the industry. Estimated delivery time on all in-stock items will be 3-6 business days depending on distance of Shipping Address. All orders will be shipped in the next business day.
We've maintained a long time partnership with our shipping couriers to provide you the cheapest and fastest delivery service. Overnight Delivery and 2-Day Delivery is also available, at an extra charge.
Same day shipping for Overnight Delivery is available if the order is placed before 11:00am (PST).
International customers can provide us with their own shipping instructions if necessary.
Drop shipments are available. We charge $7.00 handling fee plus shipping. We do not accept returns and exchanges from 3rd parties. All authorized returns and exchanges must be done by the original order payer.
Full bolts (as they come from the manufacturer) will be left on the original roll and packaged in a box.
I'm a wholesale buyer. How can I purchase large quantities at discounted prices?
We've searched the world for the most elegant fabrics the world has to offer. Now we've brought all of these to the comfort of your home, with the best prices anyone has to offer. If you'd like to purchase large quantities as a wholesale buyer and want bulk pricing, please contact us at email@example.com (213) 622-6294.
We will require your TAX ID Number and/or copy of your SELLER'S PERMIT for verification purposes for all first-time wholesale clients.
How can I order Swatches?
We're happy to work together with our clients to bring you the highest quality of service. Please order Swatch books by going to the Swatches section. You can also contact us at firstname.lastname@example.org (213) 622-6294 if you have any questions.
Is my personal information secure?
Elegant Import Fabrics believes in providing a safe and secure shopping experience for all clients with stringent and effective security measures on internet site.
It is our policy not to sell or otherwise exchange private information such as your name, credit card number, or address to any third parties.
We can only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology. You must configure your browser to accept cookies.
Elegant Import Fabrics
528 E. 9th St.
Los Angeles, CA 90015